Privacy Policy

How we collect, use, and protect your information.

Who we are (Data Controller)

Elevation Marketplace Services Limited ("we", "us").
Address: Rose Cottage, Bronygarth, Oswestry, SY10 7ND, United Kingdom.
Contact for privacy matters: andy@marketplace-services.co.uk

Personal data we collect

Information you provide

Name, email, phone, company, and message content submitted via forms; service enquiries and correspondence. If you purchase services, we may also collect billing and invoicing details.

Information collected automatically (Device/Usage data)

IP address, browser, time zone, pages viewed, referrers, and interactions. We use cookies and similar technologies (e.g., pixels, tags) to operate and improve the site and (with consent) for analytics/advertising.

Information from third parties

Platform providers (e.g., Shopify, Shogun) and analytics tools (e.g., Google Analytics) may provide aggregated/technical data about site usage.

How we use your data & lawful bases

• Respond to enquiries & provide services (Contract or Legitimate interests) — handling contact requests, proposals, onboarding.
• Marketing communications (Consent) — updates about our services; you can withdraw at any time.
• Site operation & security (Legitimate interests) — load balancing, error logs, fraud prevention.
• Analytics & performance (Consent) — understand visits and improve pages (non-essential cookies).
• Legal/compliance (Legal obligation) — record-keeping, responding to lawful requests.

Cookies & similar technologies

We use essential cookies to run the site. Non-essential cookies (e.g., analytics/ads) only run with your consent. You can change or withdraw consent anytime via our cookie banner/settings. See our Cookie Notice for details.

Sharing your data (recipients)

We share personal data with service providers acting under contract, for example:

• Shopify (site/platform hosting) — Privacy
• Shogun (page builder)
• Email/CRM services (communications)
• Analytics providers such as Google Analytics — Privacy · Opt-out

We may also share data to comply with law or protect rights.

International transfers

Some providers store/process data outside the UK (e.g., the US). Where this occurs, we rely on recognised safeguards such as the UK-US Data Bridge/Standard Contractual Clauses and provider measures (e.g., IP anonymisation, data minimisation).

Retention

• Enquiry records: up to 24 months after our last interaction.
• Client/service records & invoices: 6–7 years (tax/accounting).
• Analytics data: typically 26 months (or your tool's configured period).

We may keep data longer if required by law. Where exact periods are not fixed, we apply criteria based on purpose, legal requirements, and risk.

Your rights

UK/EU residents can request access, rectification, erasure, restriction, and (where applicable) portability or object to processing. Where we rely on consent, you can withdraw it at any time. To exercise rights, email andy@marketplace-services.co.uk. You can also complain to the UK ICO (see ico.org.uk).

Security

We use technical and organisational measures appropriate to the risk (access controls, encryption in transit where supported, least-privilege access, and vendor due diligence).

Children

Our services are for business users and are not directed to children. We do not knowingly collect children's data.

Changes to this notice

We may update this policy to reflect changes in our practices or legal requirements. We will post the new version with a revised "last updated" date.

Contact us

If you have questions or would like to make a complaint, contact us at:
Elevation Marketplace Services Limited
Rose Cottage, Bronygarth, Oswestry, SY10 7ND, United Kingdom
Email: andy@marketplace-services.co.uk